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Workplace Communication

On-the-Job Scripts: Performing a 12-Lead EKG

The CMA exam has no oral or hands-on component — there's no examiner evaluating what you say. These are realistic phrases medical assistants actually use on the job for this task, so you walk into the role sounding like someone who's done it before.

Asking the patient to stay still during the recording

"I need you to lie still and breathe normally for about 10 seconds while this runs — try not to talk."

Flagging a questionable tracing to the provider

"This tracing looked off, so I rechecked lead placement and ran it again — here's the repeat."

The general rule

Confirm identity before releasing anything, route clinical judgment calls to the provider rather than answering them yourself, and give patients honest, specific updates rather than vague reassurance. These habits apply across almost every medical-assistant-patient interaction, not just this task.

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