Communication and Patient Rights (Indirect Care) — Practice Checklist

Step-by-Step Procedure (12 steps)

1. 1.

   Knock on the door and wait briefly before entering the resident's room.

2. 2.

   Greet the resident by name with a pleasant, calm tone.

3. 3.

   Introduce yourself: state your name and your role (e.g., "nursing assistant").

4. 4.

   Explain the procedure you are about to perform in simple, clear language.

5. 5.

   Ask the resident for permission before beginning any procedure.

6. 6.

   Provide privacy by closing the door, pulling the curtain, or draping as appropriate.

7. 7.

   Throughout the procedure, speak directly to the resident, maintaining eye contact at their level when possible.

8. 8.

   Listen actively — allow the resident to respond and express concerns.

9. 9.

   Respect any refusal of care and report it promptly to the nurse.

10. 10.

    Before leaving, ensure the resident is comfortable, call light is within reach, and bed is in the lowest position.

11. 11.

    Thank the resident and tell them you will check back.

12. 12.

    Report any observations or changes in condition to the nurse immediately after the skill.

Evaluator Pass Criteria (6 checkpoints)

All of these must be observed for you to pass this skill.

• Candidate knocks and introduces themselves before beginning.

• Resident is addressed by name and treated with dignity throughout.

• Procedure is explained before it is started.

• Privacy is maintained with curtain, door, or draping.

• Call light is within resident's reach before leaving.

• Bed is returned to the lowest position before leaving.

Critical Mistakes — Avoid These

• ⚠

  Failing to explain the procedure before starting — always ask permission first.

• ⚠

  Leaving without placing the call light within reach.

• ⚠

  Forgetting to lower the bed to the lowest position at the end.

• ⚠

  Talking over or around the resident rather than directly to them.

• ⚠

  Not ensuring privacy before beginning a procedure.